terms & Conditions

Address: RXW2+5G9, Los Tamarindos, 70934 Brisas de Zicatela, Oaxaca, Mexico
Phone / WhatsApp: +52 954 139 5447

1. Introduction

Welcome to Hotel Cas Ampa Zikatela, a boutique accommodation located in Brisas de Zicatela, Puerto Escondido.
By accessing our website, making a reservation, or staying with us, you agree to the following Terms and Conditions. We recommend that you read them carefully before confirming your reservation.

2. Reservations

Booking process:
Once your reservation is complete, you will receive a confirmation email or message via the platform used (OTA, website, etc.). It is your responsibility to review all the details and notify us immediately of any errors.

Modifications and cancellations:
The change and cancellation policies are specified in your booking confirmation and may vary depending on the selected rate (refundable / non-refundable, special offers, etc.). Cancellation fees may apply according to the current policy.

Payments:
Payments are made securely online or at the hotel, depending on the booking conditions. We accept the payment methods indicated at the time of booking.

3. Pricing

Rates:
All rates are shown in Mexican Pesos (MXN) and include applicable taxes unless otherwise stated. Prices may vary depending on the season, demand, occupancy, and ongoing promotions.

Offers and promotions:
We may periodically offer special rates, promo codes, or discounts. These offers are subject to specific conditions, stated at the time of booking, and are not necessarily cumulative with others.

4. Hotel Policies

Pets:
🚫 PETS ARE NOT ALLOWED on hotel premises.

Children:
🚫 CHILDREN UNDER 12 YEARS OLD ARE NOT ALLOWED.
This policy is in place to ensure the safety of younger guests and to provide a peaceful and relaxing environment for everyone.
Hotel Cas Ampa Zikatela is designed for adults and teenagers aged 12 and above.

Check-in and Check-out:

• Check-in: from 3:00 p.m.

   

• Check-out: until 11:00 a.m.
  Early check-in or late check-out is subject to availability and may incur additional charges.

   

House rules:
All guests agree to respect the hotel’s internal rules, including:

• Respect for other guests and staff.

   

• Proper use of common areas (pool, terraces, lounge areas).

   

• No parties, loud music, or disruptive behavior.

   

Non-Smoking Policy:
Rooms are 100% smoke-free. Smoking inside a room may incur additional cleaning fees or penalties, depending on the case.

5. Liability

Accuracy of information:
We do our best to keep our website and listings up to date and accurate. However, we do not guarantee they are free from occasional errors or omissions.

Limitation of liability:
Hotel Cas Ampa Zikatela is not responsible for:

• Loss or damage to personal belongings not stored in a designated safe area.

   

• Temporary interruptions of external services (electricity, internet, nearby construction, etc.) beyond the hotel’s control.

   

6. Intellectual Property

All content related to Cas Ampa Zikatela (texts, photos, logo, website design) is protected under intellectual property laws. Unauthorized use or reproduction is prohibited.

7. Privacy

We respect your privacy and protect your personal data in accordance with applicable regulations.
Information collected during the reservation process is used solely to manage your stay and related communications.

8. Changes to Terms and Conditions

Hotel Cas Ampa Zikatela reserves the right to modify these Terms and Conditions at any time. Changes become effective upon publication on our official channels (website, booking page, etc.). We recommend reviewing them periodically.

9. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Mexican law.
Any disputes relating to their interpretation or enforcement shall be submitted to the competent courts of the state of Oaxaca, Mexico.